Submit a Repair Request

If your toilet clogs...

Typically, you can unclog your toilet using a plunger. If you don't own one, you can purchase one from a local hardware store.

To use the plunger, firmly press it over the drain. When the plunger seals, pump it up and down rapidly. This should push the debris in the pipe through. You'll know you've successfully dislodged the clog when the basin drains.

Be sure to exercise caution when performing this maneuver and do not flush the toilet again until it drains on its own. If you flush with the handle, you may cause the toilet to overflow.

Sinks and Showers

If a drain in your bathroom isn't draining properly, there may be debris in the pipes. You can purchase a drain cleaning tool to help you fish out hair and other particles, but please do not use drain cleaning liquids that may damage the pipes. If you need help, make a repair request and we'll be in touch.

Most electrical outages are caused by problems on the grid. These may be due to storms in the area or construction. You can call your utility provider for additional insight.

If you don't have hot water in your rental home, there is likely an issue with the hot water heater for the property. Locate your tank and check the settings. Does everything look accurate? Is the water temperature set properly?

If you make any changes to the settings, wait 15 to 20 minutes before testing the water again. This will give the heater time to work.

If the HVAC isn't working in your home, locate the central thermostat in your property. Check that all settings seem accurate. You can also cycle the system off and back on again to see if that restores the system defaults.

If you aren't able to resolve the issue on your own, make a repair request inside the portal.

If your request is an emergency, or you are concerned for your safety, call 911 immediately. For maintenance emergencies, call our office.